At Fexieland, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please review our Returns Policy below.
1. Return Period
You may return unworn and unused items within 30 days of receiving your order for a full refund or exchange.
2. Eligibility for Returns
To be eligible for a return:
- Items must be in their original condition, unused, and with all tags and packaging intact.
- Sale items are final and cannot be returned.
3. Return Process
To initiate a return:
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Contact us at [email protected] to request a return authorization.
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Include your order number and a brief description of the reason for the return.
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Once authorized, securely package the item and ship it to the following address:
Fexieland
2761 Allied Street
Green Bay, WI 54304
4. Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
5. Refunds
Refunds will be processed to your original payment method within 7-14 business days of receiving your return. You will receive a confirmation email once your return is processed.
6. Exchanges
If you would like to exchange an item for a different size or style, please follow the return process above and place a new order for the desired item.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We will arrange for a replacement or refund at no additional cost to you.
8. Contact Us
If you have any questions regarding this Returns Policy, please reach out to us at:
Fexieland
2761 Allied Street
Green Bay, WI 54304
Email: [email protected]
Thank you for choosing Fexieland!